📊 Call Analytics Dashboard

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📈 Today's Conversion Rates

Inbound calls, 30+ seconds

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🏆 Agent Performance Leaderboard

Today's performance - Inbound calls, 30+ seconds â€ĸ Auto-refreshes every 60 seconds

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Conversion Rate
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Total Calls
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Positive
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Negative
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Neutral Calls
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Opportunity Calls
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Graded Calls

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Call Details

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Call ID
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Date & Time
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Duration
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Direction
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Agent
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Company
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Customer Phone
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Called Number
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🔗 Call Identifiers

🔗 Conference SID
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👨 Parent Call SID (Customer)
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đŸ‘ļ Child/Agent Call SID(s)
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📊 Quick Metrics

Outcome --
Intent --
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Confidence --

⚠ī¸ AI Conflict Detected

📝 Call Summary

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📜 Rating Change History

📊 Script Adherence Score

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📁 Category Breakdown

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🔍 Detailed Checklist

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🔧 System Analysis

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📅 Booking Proof

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⭐ Skills Overlay

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🏆 Quality Flags

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📅 Graded: --

🧠 AI Reasoning

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💡 AI-generated coaching suggestions to improve performance. Suggestions are prioritized by impact.

⚡ Realtime Coaching Timeline

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đŸ’Ē Coaching Suggestions

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đŸ“ŧ Recording SID
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īŋŊ Call Notes

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📋 AI Grading Rules Editor

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ℹī¸ AI Models in Use:

  • Claude: claude-opus-4-20250514 (Primary)
  • OpenAI: gpt-4o (Validation)

Changes to these rules will be cached for 5 minutes, then automatically applied to all new call gradings.

Grading Rules (Markdown Format)

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🤔 Challenge Call Rating

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Call ID
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Date
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Current Classification
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